Customer Service

Please Note: Most customer service questions can be answered by reading the information outlined below. If your question isn't addressed below, please email us at: info@peterlamasproducts.co.uk

WHEN WILL MY ORDER BE SHIPPED & RECEIVED?

All orders are shipped by the next business day. We do not ship over the weekend. Our system will send you an email shipping confirmation after your package leaves our warehouse. Packages shipped regular ground service will usually arrive within 3 business days after date of shipment.

WHERE DO I SEND PRODUCT RETURNS?

See complete product return information located further down the page.

WHAT ARE YOUR UK SHIPPING AND HANDLING CHARGES?

All orders above £30 qualify for free shipping, otherwise shipping would be at a flat rate of £2.99 

HOW TO REACH US

If you have a customer service related question or corporate inquiry, please send an email to info@peterlamasproducts.co.uk

To contact the corporate office by mail, please use the following address:

Peter Lamas Products
7-9 Wharf Street, Godalming, GU7 1NN

To place a mail order see address below.

SPECIAL OFFERS & ELECTRONIC GIFT CERTIFICATES

Special offers (such as free shipping) and gift certificates can not be combined in the same order. We can only honour one special offer per order.

Gift Certificates given by Peter Lamas Products as a promotional offer cannot be used as an immediate credit or discount towards the purchase price of your qualifying order. Electronic gift certificates are e-mailed to the customer within 24 hours after validating qualifying purchase. If customer does not have an e-mail address, the gift certificate will be mailed to the physical address provided by customer. Once received by customer, e-gift certificates can be used towards future Peter Lamas Products purchases, by entering the certificate code number in the coupon field in our online shopping cart, or by providing certificate number to your telephone customer service representative.

HOW TO ORDER

• On the Website - Our Shopping section guides you effortlessly through the order process, adding up the items for you as you go. It also highlights special pricing opportunities we may run from time to time.
• Email - If you prefer to email us your order, please send it to info@peterlamasproducts.co.uk.

WHAT GUARANTEE DO YOU OFFER THAT I WILL LIKE YOUR PRODUCTS?

At Peter Lamas Products, we're not happy unless you're happy. In fact, we take your satisfaction so seriously that each and every one of our products has our personal guarantee. If for some reason you are not completely delighted with any Peter Lamas product, return the unused portion to us within 30 days of ship date, and we will refund the purchase price less shipping and a 15% handling fee. We're very confident that you will love what we can do for your hair and skin!

Peter Lamas Products  will not replace, refund or provide our 100% satisfaction guarantee, nor will we honour our warranty for products purchased from unauthorized sellers or unauthorised e-commerce sites on Ebay, Amazon and any other unauthorised e-commerce sites. If you have any questions you can contact us at info@peterlamasproducts.co.uk. 

WHAT IS YOUR RETURN POLICY?

At Lamas Beauty, we want you to be happy and we do everything we can to ensure you are completely satisfied with your order. We offer a 100% money-back guarantee of all our products within 30 days of ship date.

If you wish to return your purchase for any reason, return the unused product to us within 30 days of ship date, and will refund the full purchase price less shipping, no questions asked. We're very confident that you will love what we can do for your hair and skin, though!

Mail the unused portion of product to:

Peter Lamas Products
7-9 Wharf Street, Godalming, GU7 1NN

We will notify you via e-mail of your refund once we have received and processed the returned item. You can expect a refund in the same form of payment originally used for purchase within 7 to 14 business days of our receiving your returned item(s). Please note that we can refund shipping costs only if the return is a result of our error.

Peter Lamas will not replace, refund or provide our 100% satisfaction guarantee, nor will we honor our warranty for products purchased from unauthorized sellers on Ebay, Amazon and other e-commerce sites. Authorized Peter Lamas re-sellers go through specific product training. Please call us if you would like to confirm our authorize re-sellers to ensure you receive Peter Lamas' full product guarantee and warranty.

WILL I BE INFORMED IF A PRODUCT IS OUT OF STOCK?

Though all of our products are fully stocked before we offer them to you, occasionally demand exceeds supply. If this occurs, we will ship your order as soon as possible. The out of stock product will then be sent with a separate invoice, without any additional shipping and handling fees. We will do this as soon as we have the item back in stock.

DO YOU TAKE ORDERS OUTSIDE THE UK.

Yes, we take orders from European countries although free shipping is only available in the UK.   

CAN I CHECK THE STATUS OF MY ORDER OR PAYMENT ONLINE?

We will offer this service and more in the very near future. Check back soon. In the meantime, you may contact our customer service by emailing info@peterlamasproducts.co.uk

IS MY PERSONAL INFORMATION CONFIDENTIAL?

At Peter Lamas Products, we are committed to ensuring your privacy as a customer. We will never sell or exchange email addresses or any other personal information with other companies without your express consent.

WHERE CAN I FIND THE LIST OF INGREDIENTS?

The full listing of ingredients in our products can be found on the web pages displaying each individual product and are printed on our product packaging.

GENERAL POLICIES

All products offered subject to current availability and prices are subject to change without notice. We reserve the right to refuse certain sell orders at our discretion. All credits must be used within one year after the date they are issued. All unused credits older than one year will be deleted from the system.

100% NATURAL HAIR CARE SOLUTIONS

AS SEEN ON

THOUSANDS OF FIVE-STAR PRODUCT REVIEWS

Here's what customers are saying...

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Great products!! I met Peter Lamas in Oklahoma City at the Health Food Center in 2007. I sold many of his products as our most premier items. Folks loved the hair and skin care!!!!! I love them as well. Mr. Lamas is a fellow cosmetologist, and we discussed many issues of beauty products. I'm so glad he is still going strong and offering wonderful results!!!

- Shelley M

Best ever! I really love this cleanser! I’ve used a lot of really good facial cleansers, but this is by far the best ever. Thanks Peter Lamas!

- Belinda D

Love this stuff. I use the masque not only on my lashes but also on my eyebrows. It is a great solution to gently highlighted brows that stay “groomed” all day long.

- Christy P

Supreme Radiance is amazing!I received a sample of this in my Ipsy bag years ago. I bought a bunch & it was my daily "go to". Please tell me it's not gone because I've been out for awhile & my face needs it!!

- Kim F

Because Supreme Radiance has been off the market for so long now, I am totally convinced it contained dew from the meadows of the Land of Oz. I was convinced of its rarity when I first put it on and it made my eyes match my gown. There must be a drought in that jolly old town of Oz. Bring back the Supreme Radiance and make our wish come true!

- Peculiar P

Great product - Excellent results

- Rick D

Energizing Hair Growth works! There is waaaaaayless hair fall and hair in the drain. My hair seems to like it and It doesn't stink, thank God. I do mix it with the Peter Lamas Volumizing Shampoo because the volumizing shampoo works so well with my hair its like it was made for me. I will ALWAYS buy this.

- Melissa

This is the best conditioner I have used and I’ve tried them all. It moisturizes my fine color-treated hair without weighing it down. Great for keeping blonde hair healthy.

- Amanda D

It’s amazing! And, it’s true! I first tried it about a year ago, and, loved it! Overall, I have been using the entire shampoo line for almost three years and I will not change to any other product! I was loosing my hair because of thyroid disease. So, I gave it a try, since I had already been using The other products I felt I had nothing to loose. So I did! I highly recommend it to anyone that is having hair loss issues.

- Elisa

I lost a lot of hair due to stress. I saw Peter on QVC and purchased the energizing system. My hair started growing back almost immediately. I continue to use the system. My hair looks and feels great.

- Carrie

The shampoo & conditioner plus the Serum really work together, my wife had thinning hair, so I bought her the set and after a month you can really see a major improvement .... we love it

- Patrick S

I used the shampoo and conditioner for quite a while. When I ran out, I switched to another product for a while. WOW... I never really realized the benefit of I was getting from HAIR SOLUTIONS until I stopped using it! I've now gone back to it, and added the Serum, and I won't be switching again!!

- Melinda S

KEEPS ME COMING BACK!!!!! I Love this shampoo and conditioner....I've been using for a number of years now and have strayed from time to time, however the condition of my hair when I use this combo is unmatched by any shampoo/conditioner that I've tried to cut corners ($$) with. Needless to say, I'm staying with Peter Lamas.

- Joyce m

As I've aged my hair has become more fragile and breaks easily so I thought I'd try this shampoo and conditioner. I have not used the serum, only the shampoo and conditioner. They are both really good. The conditionerRead more about review stating Seems to Help is a really good detangler as well which is important for my thin hair. Overall I've been really happy with both.

- LD

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